Frequently Asked Questions
Everything you need to know about shopping with Chatsworth
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I return or exchange an item?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Which payment methods do you accept?
Chatsworth accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Quality is our priority. All Chatsworth products come with a 1-year limited warranty against manufacturing defects from the date of purchase.